Call Us : (+260) 211 366703
Mail Us : customerservice@picz.co.zm
Opening Hours :
Monday to Friday 07:30 - 18:30hrs
Saturday 08:00-14:00hrs

The number one Insurance company in Zambia by every standard

Professional Insurance Corporation Zambia PLC is the largest General Insurance Company on the Zambian Market. The Corporation opened its doors to the public on 9th July 1992 with only two offices, in Ndola and Lusaka. The Corporation has grown over the years with an extensive branch network and several partnerships throughout the country

The Corporation has continued to distinguish itself on the Zambian Insurance Market owing to a strong and vibrant team of professionals with the highest competences at the core of the Company’s operations. This team of dedicated, talented, enthusiastic and experienced employees is our source of strength and remains our key resource. With these key competences, the company has been able to prudently offer various risk solutions in the short term Insurance space. This has been supported by a world class team of reinsurers which include Munich Re, Swiss Re, Hannover Re, SCOR and other regional groups, namely Africa Re, PTA Re for Reinsurance arrangements. The Company has also shown its Underwriting prowess by writing all classes of general insurance business being Fire, Accident, Motor, Engineering, Marine, Aviation and Incidental Risks.




We see ourselves as a customer centric organization and our customers remain our most important stakeholder. We value the support they continue to give us and our strategic focus is always hinged on achieving efficiencies by way of continuous improvement in all our areas of our operations. We strongly believe this will help us remain true to our mission statement of “Consistently exceeding the expectations of our Customers”. We have continued to invest in technology to ensure that we deliver unmatched service to our customers and the insuring public. As a Corporation we have invested in robust Information, Communication and Technology systems to ensure our clients are served efficiently from our offices and also enjoy the convenience of accessing our products through our online platform which allows them to buy Insurance in the comfort of their homes or offices. Our speedy settlement of claims remains the cornerstone and the basis upon which we retain the confidence and trust of our Customers. This has allowed us to maintain our A+ Credit Rating, by the Global Credit Rating Company for the ninth year running. We believe our partnerships with professional brokers and other strategic partnerships add value and shall continue to harness these relationships based on mutual respect and professionalism. We encourage all our customers to continue giving us feedback as we continue to respectfully interact at all levels and offer you world class service.

It if really matters, Insure with us





1992

Professional Insurance Established

The Corporation was established in 1992 and the spirit of achievement is high in the heart of every individual at Professional Insurance. Professional Insurance is however not complacent and will continue to strive for improvements in all its operations and governance in order to achieve the highest quality service to its customers.


2012

PICZ Celebrates 20 years

Professional insurance celebrated 20 years of existence in the year 2012.

2016

Customer Commitment Award

Professional insurance won the ‘Customer Commitment Award -2016’ across all sectors of the service industry. The award was conferred on us by the Zambia Institute for Customer Management on the 7th of October, 2016.